Shipping Policy
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders are processed and prepared to be shipped within 3-5 business days. Delivery times may take 1-3 weeks from the time of purchase to shipping your order worldwide unless it is specified in the product description.
HOW DOES SHIPPING WORK?
We partner with trusted global manufacturers to deliver high-quality, innovative wellness products at exceptional value. To make this possible, orders may ship from our international or domestic fulfilment partners. We work exclusively with reliable carriers such as USPS, UPS, FedEx, 4PX, and other reputable regional couriers to ensure secure and dependable delivery.
Due to high demand and our direct-from-partner fulfilment model, orders typically arrive within 7–21 business days. If your order includes multiple items, they may ship separately and arrive in more than one package — this is completely normal. Once your order ships, you’ll receive a tracking number for every shipment, allowing you to follow your delivery every step of the way.
Our support team is available 24/7, 365 days a year. If you have any questions or need assistance at any time, simply reach out — we’re always just one email away and pride ourselves on fast, friendly responses.
WHAT IS YOUR RETURNS POLICY?
To initiate a return or exchange, please contact hello@alythera.com and provide your order number, the reason for return, and photos of the item you want to return. We will guide you through the return process step by step. All returns are subject to evaluation by our team.
Please Note
For safety and hygiene reasons, we currently do not offer free return and exchange services for reasons other than product quality issues. We will charge a restocking fee of 10% - 20% for non-product quality-related returns.
WHAT IF I RECEIVE A DEFECTIVE OR DAMAGED ITEM?
If an item arrives defective or damaged, you must contact us within 7 days of delivery at hello@alythera.com with your order number and a photo of the issue. We will provide return instructions and, once the item is received, issue a full refund or replacement. Refunds are processed to the original payment method within 5–7 business days after the returned item is received.
HOW LONG WILL IT TAKE FOR YOU TO REPLY TO MY MESSAGE?
We strive to maintain one of the fastest response times on the web. Thus far we manage to meet our best results regularly and respond to inquiries within 1-3 hours, but we aren't always perfect so please allow up to 24 hrs -- especially on weekends or holidays. We guarantee awesome customer support!